The issue here is that we cannot be issued a rental occupancy permit for the complex (or any rental property) without verification of that our current rental occupancy permit will be terminating. The landlord is obligated to do this under the conditions of their rental permits (same county), but apparently they have decided to sell the unit anyway (possibly the reason the management agency was fired and replaced with a real estate agent).
Once our lease terminates, we will be clear, but then that leaves us in limbo for a couple of weeks (and we will still lose our deposit on the new place).
Frankly, all you can do is try to explain to the new complex the situation you are in. Even if you could reach the agent, no landlord is obligated to provide you with any sort of reference if they choose to not do so. That’s a courtesy provided, not a requirement.
Ask the new property manager if they will except 12 months canceled checks as proof of payment history. The rest of the information they can do them selves.
As a mortgage underwriter (despite the screen name) this is what we require to show pymt history.