Mariam S asked:


I was contacted by a debt collection agency who advised me that I had outstanding past due amounts for charges that I was unaware of. I promptly responded to their correspondence in writing to inquire.

I never received a written reply. I contacted the company by phone and provided my account/reference numbers. I was then transferred to a “supervisor” who refused adamantly to provide his name. His response was simply (and I quote) “your account has been sent back to the original company”. You need to contact them directly. Click. (He hung up on me.) All my subsequent calls are either “misrouted” or hang ups.

Does this sound as shady to you as it does to me? Who should I contact to make sure that this negative debt isn’t put onto my credit report or affect my score?

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